Sub-theme 02: (SWG) Trust in Crisis: Diagnoses and Remedies
Convenors:
Nicole Gillespie, UQ Business School, University of Queensland, Australia
Rosalind H. Searle, Coventry Business School, UK
Reinhard Bachmann, School of Management, University of Surrey, UK
Session I: Thursday, July 05, 09:00 to 10:30, E-128 – Arkadia
Introduction and Conceptualization of Trust Failure and Repair
Chair: Nicole Gillespie
Guido Möllering
Process views of trusting and crises
Frens Kroeger
Organisational trust cultures: Development and persistence over time
Session II: Thursday, July 05, 11:00 to 12:30, E-128 – Arkadia
Repairing Organizational Trust
Chair: Rosalind Searle
Peter Eberl, Daniel Geiger and Michael Aßländer
Repairing integrity-based trust in the organization: The ambivalent role of organizational rules
Graham Dietz and Nicole Gillespie
Organization-level trust repair at the BBC
Gerhard Schewe and Ann-Marie Nienaber
Communication in crises – How to repair organizational trustworthiness
Session III: Thursday, July 05, 14:00 to 15:30, E-128 – Arkadia
The Role of HRM in Organizational Trust and Repair
Chair: Reinhard Bachmann
Veronica Hope-Hailey, Rosalind Searle and Graham Dietz
Trust repair and retention during the global recession and the role of the HR department: Evidence from the UK
Sabina Keston-Siebert and Graeme Martin
The problems of organizational trust repair: The case of Royal Bank of Scotland
Alexandra Arnold
Classifying employees into talents and non-talents and its effects on employees’ trust in leadership
Session IV: Friday, July 06, 09:00 to 10:30, E-128 – Arkadia
Understanding Trust across Levels
Chair: Rosalind Searle
Mirjami Ikonen, Taina Savolainen and Kirsti Malkamäki
Dynamics of organizational and interpersonal trust: Findings from a qualitative Finnish case study
Reinhard Bachmann and Edeltraud Hanappi-Egger
Can inter-personal trust flourish within a system of institutionalised distrust?
May-Britt Ellingsen
Configuration of trust – A discussion of trust and social change
Session V: Friday, July 06, 11:00 to 12:30, E-128 – Arkadia
Trust Decline and Reputation Loss
Chair: Nicole Gillespie
Kenji Klein and Jone Pearce
Why does familiarity breed distrust in organizations?
Lucas Dufour, Arnaud Banoun and Meena Andiappan
Same action, same consequences? Theorizing the corporate reputation damage process
Kathryn Waddington, Grant Michelson and Ad van Iterson
The role of gossip in the erosion and repair of organizational trust
Session VI: Saturday, July 07, 09:00 to 10:30, E-128 – Arkadia
Identity, Legitimization and Regulation in Trust Repair
Chair: Nicole Gillespie
Chris Carter, Frank Mueller and Andrea Whittle
The Big Four in the spotlight: Abstract systems, re-embedding and legitimacy
Nermeen Mustafa and Joseph Lampel
Restoring trust: Identity repair and financial crisis in the UK banking industry
Tarja Ketola
Repairing trust in electricity companies during extreme weather conditions
Session VII: Saturday, July 07, 11:00 to 12:30, E-128 – Arkadia
Building and Maintaining Trust in Challenging Contexts
Chair: Reinhard Bachmann
Andrew Spicer and Ilya Okhmatovskiy
Trust in the state and participation in the Russian bank deposit market
Anna Dempster
In auctions we trust