Sub-theme 03: (SWG): Professional Service Organizing and Leadership

Celeste P.M. Wilderom, School of Management and Governance, University of Twente, The Netherlands
Juani Swart, School of Management, University of Bath, UK
Session I: Thursday, July 07, 09:00 to 10:45, H-C22
Sharing Knowledge across Boundaries
Chair: Juani Swart
Adrian Borbély and Erik Wetter
Agency and coproduction of professional services: Evidence from manager-lawyer relationships in conflict resolution
Maximiliane Wilkesmann
Knowledge transfer as interaction between experts and novices
Roberto Dandi, Daniele Mascia, Americo Cicchetti and Chiara D'Alise
Professional physicians networks and the use of clinical guidelines
Session II: Thursday, July 07, 14:00 to 15:30, H-C22
Chair: Celeste Wilderom
Laura Empson, Imogen Cleaver and Jeremy Allen
Management professionals and managing partners: Institutional entrepreneurship in professional partnerships
Louise Ashley
Differentiation and discrimination: Understanding social class and social exclusion in the UK’s leading law firms
Camilla Quental
Excellence, leadership and success in the path to partnership in professional services firms: The experience of partners in the US and in France
* This theme will then be explored further in parallel sessions on Saturday, July 9, 2011.
Session III: Thursday, July 07, 16:00 to 17:30, H-C22
Reputation and Multinational Firms
Chair: Celeste Wilderom
Alberto Francesconi and Claudia Dossena
Professional online reputation and performances. An empirical analysis
Elina Meliou and Mike Wallace
Leadership development in small firms: A critical review of support development activities
William Harvey and Tim Morris
Single reputation or multiple reputations? The case of a global management consultancy organization
Session IV: Friday, July 08, 09:00 to 11:00, H-C22
Capabilities and Knowledge Renewal
Chair: Juani Swart
Philipp Meyer and Olivier Chatain
How do firms match their resources to projects? Evidence from M&A legal advisors
Tiina Tuominen
Innovation and development activities as subsystems for change – Participation of employees in PSFs
Giacomo Carli, Alessandro Grandi and Elisa Mattarelli
Consultants as enablers of dynamic capabilities: a multiple case study
Session V: Friday, July 08, 14:00 to 16:00, H-C22
Boundaries and Identities
Chair: Celeste Wilderom
Nicholas Kinnie, Juani Swart and Zeynep Yalabik
What makes me stay? An analysis of the multiple foci of employee commitment in professional service firms
Fleur Diggines
Protecting professional identity from external threats: The significance of organizational identity
Lindsay Stringfellow and Eleanor Shaw
Crab antics? Interpreting status dynamics in the accounting field
Session VI: Saturday, July 09, 09:00 to 10:30
- Parallel Stream -
Parallel Stream A: Interaction and Co-ordination across Boundaries (room: H-C21) - Room: H-C21
Chair: Nicholas Kinnie
Angela Aristidou
Exploring intra-industry variation in professional services
Frida Pemer
Making the right choice: An empirical study of agency selection consultants and their roles as principals and agents
Marjolein van Offenbeek and Manda Broekhuis
Multidisciplinary guidelines as devices to coordinate across boundaries: Their multifaceted appropriation by mental health teams
Parallel Stream B: Leadership Challenges (room: H-C22) - Room: H-C22
Chair: Laura Empson
Ljiljana Erakovic, Brad Jackson and Srimaye Kudumula
Leadership-in-governance in the professional services context: The case of an architecture firm
Adelheid Susanne Esslinger, Martin Emmert and Julia Laufmann
Challenges in leadership in nursing homes: A systematic literature review
Ellen Meissner
Career transition – Becoming a middle manager within the aged care sector
Session VII: Saturday, July 09, 11:00 to 12:30
- Parallel Stream -
Parallel Stream A: Professional Dynamics and Reflexivity (room: H-C21) - Room: H-C21
Chair: Maximiliane Wilkesmann
Eva Parga-Dans and Carlos Martín-Ríos
Organizational innovation in knowledge intensive business services: A case study of the professional archaeology
Tore Hillestad and Bjarne Espedal
Implementing Beyond Budgeting as a flexible management system: Supportive versus non supportive cultural conditions
Christian Gärtner
Organizing reflection for developing knowledge in professional service work
Parallel Stream B: Leadership (Managerialism) (room: H-C22) - Room: H-C22
Chair: Celeste Wilderom
Maria Lusiani
Formal planning and the re-shaping of public sector professional work
Marius Ungerer and Marius Ungerer
Leading from the middle to execute strategy: Perspectives from middle managers in a public service organisation in Namibia
Dino Numerato, Domenico Salvatore and Giovanni Fattore
The impact of management on medical professionalism: A review