Sub-theme 22: Bridging the Space between Us: Exploring Connection and Disconnection in Workplace Relationships
Call for Papers
Our aim in this sub-theme is to explore how organizations facilitate (or inhibit) workers from building meaningful connections
with each other in their workplaces. In doing so we hope to reveal how workers (dis)connections impact their lived experience
of work, their wellbeing, their relationship with their organization and their performance and contributions within it.
People’s wellbeing is contingent on their ability to meaningfully bridge the physical and psychological “space
between” (Josselson, 1996) themselves and others (Saltet Ainsworth et al., 1979; Bowlby, 1982). Historically, the importance
of meaningful relationships was only considered relevant in people’s personal lives, and the study of relationships was deemed
outside the scope of organizational theorizing. More recently, however, the realization that the relationships people build
in their work lives have a material impact on their wellbeing and a host of other organizationally relevant outcomes has led
to an explosion of research on this topic (Dutton & Heaphy, 2003; Ramarajan & Reid, 2020; Olekalns, Caza & Vogus,
2020; Petriglieri & Obodaru, 2019, Philips, Rothbard & Dumas, 2009; Parker, Gerbasi & Porath, 2013).
Workers who have meaningful relationships with each other benefit from increased wellbeing (Methot et al., 2021; Mogilner,
Hershfield, & Aaker, 2018), a greater sense of belonging at work (Livne-Tarandach & Jazaieri, 2021), increased perceptions
of work meaningfulness (Dutton & Ragins, 2007) and are better at overcoming job-related stressors (O’Neill & Rothbard,
2017) than workers without these connections. Moreover, when employees have strong connections with each other their organizations
benefit from their higher performance and organizational commitment (Boyd & Nowell, 2014; Methot et al., 2016).
Despite meaningful workplace relationships bringing benefits to workers and their organizations, their presence is not guaranteed.
In fact, insidious disconnections between workers now seem more the norm than productive heathy connections. Workplace loneliness
has reached epidemic levels (Murthy, 2017; Petriglieri & Sheprow, 2021), as have levels of stress and burnout, all of
which can be buffered by relationships (Kahn et al., 2018). The transition to hybrid and remote working has made it more difficult
for workers to forge connections with each other (Schinoff, Ashforth & Corley, 2020), and the polarization of society
and workplaces has made these disconnections contentious leading to toxic working environments that harm wellbeing (Petriglieri,
2020). For the increasing number of people who work outside of traditional organizations in the gig economy building meaningful
relationships with others can be particularly problematic (Caza et al.; 2021; Petriglieri, Ashford & Wresniewski, 2019).
While some people attempt to foster close friendships with each other at work (Rothbard et al., 2022), these
connections, when exclusive, can have unintended consequences such as the exclusion of others, the propagation of homophily
based relationships and thus inequalities in organizations (Pillemer & Rothbard, 2018). Indeed, recent research highlights
the complex nature of relationships at work, showing how work relationships can be mixed or ambivalent in nature (Methot,
Melwani, & Rothman, 2017; Melwani & Rothman, 2022). Although this research has significantly advanced our understanding,
it has also revealed gaps in our knowledge. These gaps include: how organizations can promote the building of meaningful connections
among diverse populations of workers, how individual workers can overcome moments of disconnection and the negative impact
of these, how workers forge meaningful connections despite or even due to changes in technology and geographical proximity,
and how workers relationships morph over time.
In keeping with the Colloquium theme of “Organizing for the
Good Life: Between Legacy and Imagination”, we are interested in exploring how meaningful connections can be built between
workers that benefit both the workers themselves, their colleagues, their organization, and their clients. We are also interested
in the dark side of workplace relationships, in how disconnections occur and perpetuate, and how connections can be exclusionary
and detrimental to the organizational good life. Our interests in this area are wide-ranging, but a few areas that could be
of particular relevance to furthering current theorizing are:
1) How, when, and why meaningful connections
develop between workers?
How do workers multiple identities shape their relationships and connections and vice-versa?
What organizational contexts/forces keep connections thin or instrumental or exchange oriented rather than thick and solidaristic?
How do individual worker’s intrapsychic worlds impact their ability or willingness to forge and break connections with others?
2) How does the nature of connections
impact the organizational good life?
When are certain types of connections harmful or helpful for workers’ well-being?
What organizational outcomes are most impacted by dyadic relationships?
How do connections forge or undermine collective identification processes in organizations?
3) What shapes the
trajectory and valence of (dis)connections over time?
How do connections enable workers to break free from or entrap them in existing organizational norms and pressures?
How do organizations reinforce patterns of (dis)connections and how can these patterns shift?
How do societal narratives and trends shape (dis)connections at work and how can these be molded?
4) How does the new world of work influence the ways in
which, motivations to and possibilities workers to (dis)connect with each other?
How can workers build meaningful attachments with each other in a virtual world?
How do independent workers build meaningful work connections absent co-workers?
How can workers connections overcome the forces of polarization in their workplaces?
While we welcome theoretical explorations of workplace relationships, we want to especially encourage empirical investigations
that bring to light how organizations can be spaces that facilitate (or inhibit) the building of meaningful connections at
work.
References
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