Sub-theme 54: Rethinking Teamwork in a Fluid and Digital World

Convenors:
Elisa Mattarelli
San Jose State University, USA
Francesca Bellesia
University of Modena and Reggio Emilia, Italy
Fabiola Bertolotti
University of Modena and Reggio Emilia, Italy

Call for Papers


Call for short papers (pdf)

Research on teamwork has a long-standing and robust tradition (e.g., Hackman, 1987; Cohen & Bailey, 1997; Stewart, 2006; Bell et al., 2011; Wageman et al., 2012; Koslowski & Chao, 2018; Rapp et al., 2021). However, recent technological advancements and evolving organizational practices challenge many of the foundational assumptions about how teams function. The traditional paradigms that have guided teamwork research are being disrupted by contemporary teams’ dynamic boundaries, the increasing complexity in team membership, and the integration of new technologies. This sub-theme seeks to explore these changes, inviting innovative theoretical and empirical contributions that push the boundaries of what we know about teamwork.
 
First, much of the traditional research on teams assumes that boundaries between a team and its external environment are relatively clear, even if permeable (Dibble & Gibson, 2018; Wimmer et al., 2019). However, contemporary teams often exist in a state of constant flux, with members joining and leaving dynamically (Bushe & Chu, 2011; Mortensen & Haas, 2018). Moreover, the limited opportunities for face-to-face interactions among globally distributed team members, as well as employees in hybrid or remote work arrangements, can lead to varying perceptions and interpretations of who belongs to the “team”, further complicating the definition of team boundaries (e.g., Mortensen, 2014; Mattarelli et al., 2022). How can we reconceptualize team boundaries in light of these shifts?
 
Second, the majority of existing literature focuses on optimizing the effectiveness of a single team in isolation. Yet, team members increasingly participate in multiple teams simultaneously, navigating a variety of team contexts, such as differing tasks, roles, and norms, often alongside low temporal stability in their membership (e.g., O’Leary et al., 2011; Bertolotti et al., 2015; Margolis, 2020; Incerti et al., 2020; Rishani et al., 2024). Research on how such variety influences individual-level outcomes such as exhaustion, turnover, or overall performance (van de Brake et al., 2024) is still in its infancy. At a broader level, the optimization of teamwork must account for the complex web of interdependencies that span across teams (O’Leary et al., 2011; Rishani et al., 2024), which can cause delays in completing team tasks and increase conflicts. How do team members’ overlapping roles and responsibilities, frequent team switches, and low temporal stability impact performance, collaboration, and conflict at both individual, team and organizational levels?
 
Third, emerging technologies, particularly artificial intelligence (AI), are reshaping the way teams collaborate. The very notion of a “team member” is being challenged, with Gen and conversational AI agents now functioning as integral contributors (Larson & DeChurch, 2020; Seeber et al., 2020; Harris-Watsin et al., 2023; Bankins et al., 2024). Additionally, as AI algorithms are increasingly fine-tuned and tailored to the specific needs of various organizational roles and professions, their potential to enhance coordination and productivity continues to grow (e.g., Jarrahi, 2018; Bankins et al., 2024; Anthony et al., 2023). However, these technologies may also introduce unintended consequences. For instance, AI might reduce the necessity for human collaboration, undermining team dynamics, or alternatively, increase expectations and exacerbate conflict. How do these technologies influence team functioning, and what does it mean to be a “team” in this context?
 
Finally, new work arrangements, such as online labor platforms and gig work, challenge the traditional notions of teamwork. Online labor platforms are increasingly providing access to teams of experts to perform complex tasks (Bellesia et al., 2024). Hence, freelancers and gig workers now form and disband "flash teams" at unprecedented speeds, guided by client needs and controlled by algorithms (Retelny et al., 2014; Ai et al., 2023; Kadolkar et al., 2024). What does teamwork look like in these rapidly forming, ephemeral structures? How do trust, collaboration, and coordination evolve in such contexts?
 
These trends collectively challenge four key assumptions that have traditionally underpinned teamwork research:

  • that team boundaries are fixed and well-defined and team membership is somehow stable;

  • that the effectiveness of a single team can be optimized in isolation;

  • that team members are exclusively human;

  • that trust and collaboration are prerequisites for effective teamwork.

We invite scholars to challenge and expand our understanding of teamwork and to rethink the fundamental principles of teamwork in response to the changing technological and organizational landscape. This sub-theme aims to stimulate dialogue and innovation, fostering a deeper understanding of the evolving nature of teamwork in today’s organizations. Through rigorous exploration, we hope to uncover new insights that will advance both theory and practice in this vital area of research.
 
Both theoretical and empirical contributions are welcome. Potential questions and topics include, but are not limited to:

  • How do individuals navigate and negotiate fluid team boundaries?

  • How can we address the empirical challenges of studying teams with fluid boundaries?

  • How do hybrid work arrangements affect how team members perceive their teammates and teamwork dynamics?

  • What frameworks can address the interdependencies of multiple team memberships?

  • How do individuals who are members of multiple teams simultaneously make sense of their memberships?

  • How do individuals navigate the context variety of the teams they belong to?

  • How can organizations optimize teamwork and promote wellbeing when employees are members of multiple teams simultaneously?

  • What are the implications of AI and other technologies on team structure, processes, and outcomes?

  • What does being a team member mean in the age of AI?

  • What are the supporting or hindering factors in considering AI as a team member?

  • How are AI and other technologies integrated in a team’s activities?

  • How does the use of AI affect team dynamics?

  • How do ephemeral “flash teams” impact our understanding of trust and collaboration in online labor platforms?

  • How do gig workers interact with algorithms to form temporary teams? When are teams likely to turn into stable teams?

  • What novel methodologies can be used to study these emergent phenomena?


References


  • Ai, W., Chen, Y., Mei, Q., Ye, J., & Zhang, L. (2023): “Putting teams into the gig economy: A field experiment at a ride-sharing platform.” Management Science, 69 (9), 5336–5353.
  • Anthony, C., Bechky, B.A., & Fayard, A.-L. (2023): “’Collaborating’ with AI: Taking a System View to Explore the Future of Work.” Organization Science, 34 (5), 1672–1694.
  • Bankins, S., Ocampo, A.C., Marrone, M., Restubog, S.L.D., & Woo, S.E. (2024): “A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice.” Journal of Organizational Behavior, 45 (2), 159–182.
  • Bell, S.T., Villado, A.J., Lukasik, M.A., Belau, L., & Briggs, A.L. (2011): “Getting specific about demographic diversity variable and team performance relationships: A meta-analysis.” Journal of Management, 37 (3), 709–743.
  • Bellesia, F., Mattarelli, E., Bertolotti, F., & Sobrero, M. (2024): “Algorithmic Embeddedness and the ‘Gig’ Characteristics Model: Examining the Interplay between Technology and Work Design in Crowdwork.” Journal of Management Studies, first published online on August 2, 2024, https://doi.org/10.1111/joms.13130.
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Elisa Mattarelli is a Professor at the School of Management of San José State University, USA. Her research investigates innovative organizational contexts (e.g., new digital workplaces) and deals with collaboration in teams, distributed work practices, and use of technology. Elisa’s work appeared in journals such as ‘Organization Science’, ‘Research Policy’, ‘Journal of Management Studies’, ‘Organization Studies’, ‘Human Relations’, ‘Journal of Strategic Information Systems’, ‘European Journal of Information Systems’, ‘Information & Organization’, and ‘Long Range Planning’, among others.
Francesca Bellesia is an Assistant Professor at the Department of Sciences and Methods for Engineering, University of Modena and Reggio Emilia, Italy. She is interested in new forms of work and organization enabled by emerging technologies, like digital platforms, artificial intelligence, and blockchain. Her latest research projects deal with human-AI collaboration and teamwork on online labour marketplaces. Francesca’s work appeared in ‘Journal of Management Studies’, ‘Organization Studies’, ‘Strategic Organization’, and ‘Technological Forecasting and Social Change’, among others.
Fabiola Bertolotti is Professor of Management Engineering at the Department of Sciences and Methods for Engineering, University of Modena and Reggio Emilia, Italy. Her research focuses on knowledge sharing in work groups and among professionals, and the relationship between social networks and performance of teams in scenarios characterized by multiple team membership and virtuality. Fabiola’s work appeared in journals such as ‘Organization Science’, ‘Organization Studies’, ‘Human Relations’, ‘Journal of Management Studies’, ‘Journal of Organizational Behavior’, ‘Research Policy’, and ‘Academy of Management Learning and Education’, among others.