Sub-theme 54: Rethinking Teamwork in a Fluid and Digital World
Call for Papers
Call for short
papers (pdf)
Research on teamwork has a long-standing and robust tradition (e.g., Hackman, 1987; Cohen &
Bailey, 1997; Stewart, 2006; Bell et al., 2011; Wageman et al., 2012; Koslowski & Chao, 2018; Rapp et al., 2021). However,
recent technological advancements and evolving organizational practices challenge many of the foundational assumptions about
how teams function. The traditional paradigms that have guided teamwork research are being disrupted by contemporary teams’
dynamic boundaries, the increasing complexity in team membership, and the integration of new technologies. This sub-theme
seeks to explore these changes, inviting innovative theoretical and empirical contributions that push the boundaries of what
we know about teamwork.
First, much of the traditional research on teams assumes that boundaries
between a team and its external environment are relatively clear, even if permeable (Dibble & Gibson, 2018; Wimmer et
al., 2019). However, contemporary teams often exist in a state of constant flux, with members joining and leaving dynamically
(Bushe & Chu, 2011; Mortensen & Haas, 2018). Moreover, the limited opportunities for face-to-face interactions among
globally distributed team members, as well as employees in hybrid or remote work arrangements, can lead to varying perceptions
and interpretations of who belongs to the “team”, further complicating the definition of team boundaries (e.g., Mortensen,
2014; Mattarelli et al., 2022). How can we reconceptualize team boundaries in light of these shifts?
Second,
the majority of existing literature focuses on optimizing the effectiveness of a single team in isolation. Yet, team members
increasingly participate in multiple teams simultaneously, navigating a variety of team contexts, such as differing tasks,
roles, and norms, often alongside low temporal stability in their membership (e.g., O’Leary et al., 2011; Bertolotti et al.,
2015; Margolis, 2020; Incerti et al., 2020; Rishani et al., 2024). Research on how such variety influences individual-level
outcomes such as exhaustion, turnover, or overall performance (van de Brake et al., 2024) is still in its infancy. At a broader
level, the optimization of teamwork must account for the complex web of interdependencies that span across teams (O’Leary
et al., 2011; Rishani et al., 2024), which can cause delays in completing team tasks and increase conflicts. How do team members’
overlapping roles and responsibilities, frequent team switches, and low temporal stability impact performance, collaboration,
and conflict at both individual, team and organizational levels?
Third, emerging technologies, particularly
artificial intelligence (AI), are reshaping the way teams collaborate. The very notion of a “team member” is being challenged,
with Gen and conversational AI agents now functioning as integral contributors (Larson & DeChurch, 2020; Seeber et al.,
2020; Harris-Watsin et al., 2023; Bankins et al., 2024). Additionally, as AI algorithms are increasingly fine-tuned and tailored
to the specific needs of various organizational roles and professions, their potential to enhance coordination and productivity
continues to grow (e.g., Jarrahi, 2018; Bankins et al., 2024; Anthony et al., 2023). However, these technologies may also
introduce unintended consequences. For instance, AI might reduce the necessity for human collaboration, undermining team dynamics,
or alternatively, increase expectations and exacerbate conflict. How do these technologies influence team functioning, and
what does it mean to be a “team” in this context?
Finally, new work arrangements, such as online
labor platforms and gig work, challenge the traditional notions of teamwork. Online labor platforms are increasingly providing
access to teams of experts to perform complex tasks (Bellesia et al., 2024). Hence, freelancers and gig workers now form and
disband "flash teams" at unprecedented speeds, guided by client needs and controlled by algorithms (Retelny et al., 2014;
Ai et al., 2023; Kadolkar et al., 2024). What does teamwork look like in these rapidly forming, ephemeral structures? How
do trust, collaboration, and coordination evolve in such contexts?
These trends collectively challenge four
key assumptions that have traditionally underpinned teamwork research:
that team boundaries are fixed and well-defined and team membership is somehow stable;
that the effectiveness of a single team can be optimized in isolation;
that team members are exclusively human;
that trust and collaboration are prerequisites for effective teamwork.
We
invite scholars to challenge and expand our understanding of teamwork and to rethink the fundamental principles of teamwork
in response to the changing technological and organizational landscape. This sub-theme aims to stimulate dialogue and innovation,
fostering a deeper understanding of the evolving nature of teamwork in today’s organizations. Through rigorous exploration,
we hope to uncover new insights that will advance both theory and practice in this vital area of research.
Both theoretical and empirical contributions are welcome. Potential questions and topics include, but are not limited to:
How do individuals navigate and negotiate fluid team boundaries?
How can we address the empirical challenges of studying teams with fluid boundaries?
How do hybrid work arrangements affect how team members perceive their teammates and teamwork dynamics?
What frameworks can address the interdependencies of multiple team memberships?
How do individuals who are members of multiple teams simultaneously make sense of their memberships?
How do individuals navigate the context variety of the teams they belong to?
How can organizations optimize teamwork and promote wellbeing when employees are members of multiple teams simultaneously?
What are the implications of AI and other technologies on team structure, processes, and outcomes?
What does being a team member mean in the age of AI?
What are the supporting or hindering factors in considering AI as a team member?
How are AI and other technologies integrated in a team’s activities?
How does the use of AI affect team dynamics?
How do ephemeral “flash teams” impact our understanding of trust and collaboration in online labor platforms?
How do gig workers interact with algorithms to form temporary teams? When are teams likely to turn into stable teams?
- What novel methodologies can be used to study these emergent phenomena?
References
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