Sub-theme 03: (SWG) Professional Service Organizations and Knowledge-Intensive Work
Convenors:
Celeste P.M. Wilderom, School of Management and Governance, University of Twente, The Netherlands
Juani Swart, School of Management, University of Bath, UK
Hüseyin Leblebici, College of Business Administration, University of Illinois, USA
Natalia Nikolova, University of Technology, Sydney, Australia
Session I: Thursday, July 05, 09:00 to 10:30, A411 – Hanken School of Economics
Professional Identity and its Formation
Chair: Juani Swart
Maxine Robertson and Mats Alvesson
Getting on and getting out of investment banking: Problematizing identity in a context where money matters
Maria Grafström and Karolina Windell
Going online: The transformation of normative ideas in the professional field of journalism
Andrea Toarniczky
Desired identity of young professionals: Call to resistance or development. The case of experts, vocationals, searchers and
drifters
Session II: Thursday, July 05, 11:00 to 12:30, A411 – Hanken School of Economics
Leadership & Commitment in PSF
Chair: Celeste P.M. Wilderom
Laura Empson
Complexity leadership and professional service firms: When everyone and no one is a leader
Brigid Carroll, Fiona Kennedy and Joline Francoeur
'Joined up' leadership: Configuring leadership for professional organisations
Nicholas Kinnie, Juani Swart, Zeynep Yalabik and Yvonne van Rossenberg
Engaged and committed? The relationship between employee engagement and commitment in professional service firms
Session III: Thursday, July 05, 14:00 to 15:30, A411 – Hanken School of Economics
Exploring Careers in PSF
Chair: Hüseyin Leblebici
Stefanie Gustafsson, Juani Swart and Nicholas Kinnie
Changing of the script? An interactive approach to the careers of lawyers
Marion Brivot, Yves Gendron and Helen Lam
Tensions between bureaucratic, market and classic logics of professionalism in the context of promotion decisions within a
large European tax and legal advisory firm
Jean-Claude Sardas, Lucie Noury and Sébastien Gand
Exploring the dark side of consultancies' organisation of excellence: Individual strategies to manage contradictory expectations
Session IV: Friday, July 06, 09:00 to 10:30
- Parallel Stream -
Parallel Stream A: Internal Governance, Socialization and Professional Identity in PSF - Room: A308 – Hanken School of Economics
Chair: Hüseyin Leblebici
Ruth Mcdonald
Redesigning professional service organizations: The case of English general medical practice
Emil Inauen and Margit Osterloh
Monastic audits: Visitations in religious orders
Uwe Wilkesmann and Christian Johann Schmid
Managerial governance or enculturation: Which aspect has more impact on the perception of the significance attributed to teaching
at German universities? Findings from two national surveys in Germany
Kevin Morrell and Penelope Tuck
Professions and identity during austerity: An archaeological, discursive practice perspective
Parallel Stream B: External Governance and Client Relations in PSF - Room: A411 – Hanken School of Economics
Chair: Natalia Nikolova
Hans van Oosterhout, Pursey P.M.A.R. Heugens and Jorien Pruijssers
Organizational antecedents of dysfunctional auditor behaviors: The mitigating role of audit firm governance
Christian Gärtner
The role of tools in management consulting: Neither rhetoric nor real efficiency improvement but carefully crafting bullshit
Uta Wilkens, Caroline Ruiner and Monika Kuepper
(Re-)Design of flexibility concepts for knowledge-intensive organizations
Session V: Friday, July 06, 11:00 to 12:30
- Parallel Stream -
Parallel Stream A: Professional Knowledge & Identity in Knowledge Intensive Settings - Room: A308 – Hanken School of Economics
Chair: Juani Swart
Maximiliane Wilkesmann and So Rim Jang
Looking behind different curtains: How do experts like physicians deal with their ignorance?
Tomas Farchi
Professionals and professionalism: Knowledge domains, identity and collaboration across pure and hybrid disciplinary boundaries
in the English NHS
Yolande Witman
Good work in an university hospital. Medical professionals regaining their values
Irma Bogenrieder
Creating the locopolitan
Parallel Stream B: Governance, Strategic Action and Firm Performance - Room: A411 – Hanken School of Economics
Chair: Celeste P.M. Wilderom
Anna Littmann
The future is in your reputation: The effect of reputation on the diversification of professional service firms
Megan McDougald
Social capital transfer and professional service firm acquisition
Chanchal Balachandran
An iron cage to hold a diverse lot: Bureaucracies and the consequence of top management team diversity in the Dutch accounting
industry, 1939–1982
Anna Jonsson
Sharing knowledge through shared identity: Designing a learning culture for how to develop (into) a profession(al)
Session VI: Saturday, July 07, 09:00 to 10:30
- Parallel Stream -
Parallel Stream A: Innovation within Knowledge Intensive Settings - Room: A308 – Hanken School of Economics
Chair: Juani Swart
Patrícia Cristina do Nascimento Souto
Designing for the knowledge creation work and the uses of tacit knowledge
Behbood Borghei and Saeed Khanagha
Professional service organization in manufacturing firms: Adapting innovation routines for services context at Ericsson AB
Tiina Kalliomäki-Levanto and Matti Vartiainen
Reasons for interruptions in knowledge-intensive design work
Cláudio Reis Gonçalo, Luciano Vignochi and Alvaro Lezana
Performance evaluation as a learning opportunity in hospitals: A contextual analysis of strategic control
Parallel Stream B: Governance and Management of PSFs in Globalized World - Room: A411 – Hanken School of Economics
Chair: Hüseyin Leblebici
Mehdi Boussebaa
Control, conflict and politics in multinational firms: The case of global professional service organizations
Deirdre McQuillan, Pamela Sharkey Scott and Vincent Mangematin
Internationalisation by idiosyncrasy: How professional service firms internationalise
Daniel Muzio and James Faulconbridge
The global professional service firm: 'One firm' models versus (Italian) institutionalised structures, practices and logics
Session VII: Saturday, July 07, 11:00 to 12:30, A411 – Hanken School of Economics
Knowledge Creation and Sharing in PSF
Chair: Natalia Nikolova
Irina Koprax, Eva-Maria Mayrhofer, Stefan Konlechner and Wolfgang H. Güttel
Managing complexity in knowledge-intensive organizations. A dynamic perspective on balancing exploration & exploitation
Tatiana Andreeva, Anastasia Sergeeva, Yaroslav Pavlov and Anastasia Golubeva
Knowledge sharing in public sector organizations: Evidence from secondary schools
Yetunde Anibaba
Interlevel influences on knowledge sharing in professional service firms