Sub-theme 35: Organizations and their Consumers: Bridging Production and Consumption
Convenors:
Yiannis Gabriel, University of Bath, UK
Marek Korczynski, Nottingham University, UK
Kerstin Rieder, Aalen University, Germany
Session I: Thursday, July 04, 09:00 to 10:30, CSC, 1st floor, Blue Section, Salle Hélène-Desmarais
Bridging Production and Consumption
Chair: Yiannis Gabriel
Daniel Ericsson
Like a bridge over troubled water: Prosumption in the field of music
Stephanie Schreven
The unholy alliance between WB Inc. & J.K. Rowling in securing 'copyright' and managing consumer productivity: Keyword 'work'
Heidemarie Hanekop
Customers working for customers in user-generated Web 2.0 services – The community of producing customers and the organization
Session II: Thursday, July 04, 11:00 to 12:30, CSC, 1st floor, Blue Section, Salle Hélène-Desmarais
Abuse, Protection, Seduction
Chair: Kerstin Rieder
Darryn Mitussis and Nahee Kang
Comparative consumer capitalism: Implications of regimes of consumer protection on firm behaviour
Marek Korczynski and Claire Evans
Customer abuse to service workers: An analysis of its social creation within the service economy
Caroline Ruiner and Uta Wilkens
Liaison avec le client. Psychological contracts of triadic employment relationships in professional services firms
Session III: Thursday, July 04, 16:00 to 17:30, CSC, 1st floor, Blue Section, Salle Hélène-Desmarais
Resistance and Cooperation
Chair: Marek Korczynski
Kerstin Rieder, Marco Schröder, Isabel Herms, Anita Hausen and G. Günter Voß
Working customers and why they work
Jean-Baptiste Suquet
Competition on the frontline: The plurality of frauds in Parisian public transports
Talita de Oliveira Trindade, Eduardo André Teixeira Ayrosa and João Felipe Rammelt Sauerbronn
Resistance in the marketplace – The context of Brazilian housewives and consumers’ movement
Session IV: Friday, July 05, 09:00 to 10:30, CSC, 1st floor, Blue Section, Salle Hélène-Desmarais
Pop and Seduction
Chair: Yiannis Gabriel
Thomas Gegenhuber and Robert Bauer
Consumer-focused crowdsourcing: Seductive illusions with far reaching consequences
Mari Holopainen
From disinterest to glorification – Corporate, employee, and customer narratives on a new insurance e-service
Session V: Friday, July 05, 14:00 to 15:30, CSC, 1st floor, Blue Section, Salle Hélène-Desmarais
Collaborate or Consume?
Chair: Kerstin Rieder
Michaela Pfadenhauer and Tilo Grenz
Evidence for a new participatory culture? The role of the consumer in mediatized business models
Tânia Pereira Christopoulos, Adriana Wilner and Mário Aquino Alves
When consumers are glad being not allowed to collaborate
Katarina Larsen
Demonstrators and dual-logics of knowledge production: Consumers and user driven innovation at research institutes
Session VI: Saturday, July 06, 09:00 to 10:30, CSC, 1st floor, Blue Section, Salle Hélène-Desmarais
Seduction and Authenticity
Chair: Marek Korczynski
Sarah Glozer, Rob Caruana, Sally Hibbert and Marion Le Beller
Corporate-consumer communication: Exploring dialogue and dialectics in the co-construction of citizenship
Han-Hsiao Hsu and Dong-Jenn Yang
How service quality is delivered? Display your authenticity of service-oriented organizational citizenship behavior to customers
Mikolaj Dymek
Consumer/customer focus as cultural industry, trend setting and professional identity – A case from the world of communication
agencies
Session VII: Saturday, July 06, 11:00 to 12:30, CSC, 1st floor, Blue Section, Salle Hélène-Desmarais
Sustainability and Cocreation
Chair: Yiannis Gabriel
Christina Niforou, Benn Lawson, Jimmy Donaghey and Juliane Reinecke
From employment relations to consumption relations: Balancing labour governance in global supply chains
Anna Schneider and Julia Brandl
Handling the clash between production & consumption: A thick description of front-line service workers' competencies in interactive
service work
Angela Dettori and Ernestina Giudici
Narratives: An intriguing way to involve workers, managers, consumers towards sustainability